Questions, answered plainly
What people usually want to know before their first order.
What will the parcel look like?
A plain brown box with no logo, no product name and no tape with our name on it. The label shows a neutral sender name.
What will my bank statement or UPI app show?
A neutral company name, never what you bought.
Will an SMS or email say what I ordered?
No. Messages only give the order number and where it is, for example: “Your order NN1042 is out for delivery.”
Can I pay cash on delivery?
Yes, on most pincodes, with no extra fee. Enter your pincode on any product page to check. UPI and cards work too.
How long does delivery take, and what does it cost?
2 to 3 working days in the big cities and 4 to 6 elsewhere; each product page shows a date for your pincode. Delivery is free on orders of ₹999 and above, otherwise ₹79.
What if something arrives faulty or damaged?
Tell us within 7 days and we replace it free, no questions asked. For hygiene reasons, opened intimate products can't be returned. Devices have a 1-year warranty.
I'm new to this. Where should I start?
With something small, quiet and simple, plus a water-based glide. Our first-time shelf has only gentle, one-button picks.
How do I clean and store a device?
Wash it with warm water and our cleaner (or a mild, unscented soap), let it air-dry and keep it in its pouch. Use only water-based glides with silicone devices.
Can I delete my order history?
Yes. Ask us any time and we'll confirm when it's done. We never sell or share your data for advertising.
How do I track my order?
Enter your order number and mobile number on the tracking page. You don't need an account.
Still unsure? Write to us at care@naughtynox.com. A person replies, usually the same day.